Safari does not open after upgrade

Hello,


My system:


MacBook Air - OS X ElCapitan - version 10.11.6


After the most recent upgrade Safari does not open up. After much googling, I got to /Library/Logs/DiagnosticReports. The Safari crash report there says:


Dyld Error Message:

Symbol not found: __SFContentBlockerExtensionPointIdentifier

Referenced from: /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari

Expected in: /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices

in /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari


Any suggestions to fix this issue?


Thanks,

Anand


MacBook Air (13-inch Mid 2012), OS X El Capitan (10.11.6)

Posted on Sep 22, 2016 10:47 PM

Reply
10 replies

Sep 26, 2016 6:27 AM in response to anandhkrishnan

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferenes, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.




Safe Mode - About El Capitan


Safe Mode Startup – El Capitan.


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Sep 29, 2016 3:21 AM in response to anandhkrishnan

Same problem;


The Sept 21st update was automatically applied, and appears likely responsible.


My file at /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices

has size 79920 bytes & date Aug 31 02:01


Same library on another OS 10.11.6 machine, with working Safari,

has size 202992 bytes & date Sep 14 00:42


So it appears that the library hasn't been correctly updated, but there's apparently no mechanism to revert or re-apply the recent update.


Library on non-working system:


$ otool -L /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices

/System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariServ ices:

/System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices (compatibility version 535.0.0, current version 601.7.8)

/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation (compatibility version 300.0.0, current version 1259.0.0)

/usr/lib/libobjc.A.dylib (compatibility version 1.0.0, current version 228.0.0)

/usr/lib/libc++.1.dylib (compatibility version 1.0.0, current version 120.1.0)

/usr/lib/libSystem.B.dylib (compatibility version 1.0.0, current version 1226.10.1)

/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation (compatibility version 150.0.0, current version 1258.1.0)


Library from working system:


$ otool -L /Volumes/USB\ 32G/Safari/SafariServices

/Volumes/USB 32G/Safari/SafariServices:

/System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices (compatibility version 535.0.0, current version 602.1.50)

/System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge (compatibility version 1.0.0, current version 1.0.0)

/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit (compatibility version 45.0.0, current version 1404.11.0)

/System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport (compatibility version 1.0.0, current version 715.0.0)

/System/Library/Frameworks/Security.framework/Versions/A/Security (compatibility version 1.0.0, current version 57336.1.9)

/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation (compatibility version 300.0.0, current version 1252.0.0)

/usr/lib/libobjc.A.dylib (compatibility version 1.0.0, current version 228.0.0)

/usr/lib/libc++.1.dylib (compatibility version 1.0.0, current version 120.1.0)

/usr/lib/libSystem.B.dylib (compatibility version 1.0.0, current version 1225.1.1)

/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation (compatibility version 150.0.0, current version 1253.0.0)



Crash dump information:



Crashed Thread: 0



Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY



Application Specific Information:

dyld: launch, loading dependent libraries



Dyld Error Message:

Symbol not found: __SFContentBlockerExtensionPointIdentifier

Referenced from: /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari

Expected in: /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices

in /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari



Binary Images:

0x10f51f000 - 0x10f7b9ff3 com.apple.security (7.0 - 57337.60.2) <E2E553E7-28C4-3296-B3B6-BB1B3CA73943> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x10f93a000 - 0x10f93cff7 com.apple.SafariServices.framework (11602 - 11602.1.50.0.10) <6BA896E7-ADFC-32D1-90B3-C2691963F1F5> /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices

...

Oct 4, 2016 1:06 PM in response to mindforeverburning

The following worked for me:


1) Find a second Macbook Pro with an up-to-date, working Safari on 10.11.6

2) Copy /System/Library/PrivateFrameworks/SafariServices.framework from working Macbook Pro to thumb drive, then mount thumb drive on primary laptop

3) Reboot into recovery console

4) Disable System Integrity Protection using Terminal with command "csrutil disable"

5) Reboot

6) Using "sudo cp", copy SafariServices.framework/Versions/A/SafariServices from thumb drive to /System

7) Using "sudo cp", copy SafariServices.framework/Versions/A/XPCServices/com.apple.SafariServices.xpc/Con tents/MacOS/com.apple.SafariServices from thumb drive to /System

8) Reboot into recovery console

9) Re-enable System Integrity Protection using Terminal with command "csrutil enable"

10) Reboot one last time


Hope this helps. Be very careful with modifications to /System while SIP is disabled; it's possible to make the system unusable with mistaken changes.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari does not open after upgrade

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